05 October 2017 Are You Very Satisfied? Really we don’t want to know. by Lynda Goetz  Last week the National Trust published its annual report and accounts.  Although it reported an encouraging increase in visitor and membership numbers (visitor numbers are up by almost five million since 2013, to 24.5 million this year) it failed… Continue reading Issue 123: 2017 10 05: Are You Very Satisfied? (Lynda Goetz)